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Privacy policy

Print Palace LLC (hereinafter "the Company" or "we") respects the privacy of the users and clients of the website https://www.printpalace.ge (hereinafter "the User" or "you") and protects personal data in accordance with the legislation of Georgia, including the Law of Georgia on Personal Data Protection.

This document sets out what personal data we collect, for what purposes and on what legal grounds we process it, how we protect your rights and the extent of the Company's liability.

1. What data do we collect?

When you use our website, request a price, place an order or communicate with us, we may collect the following data:

  • Identification and contact data: first name, last name, phone number, email address;
  • Company data: company name, identification code, details of the representative or contact person;
  • Order and enquiry details: the specification of the requested product or service, design files, correspondence history;
  • Technical data (cookies): IP address, browser type, operating system, browsing history on the website and session length.

2. Purposes and legal grounds for processing

The Company processes personal data for the following purposes and on the following grounds:

  • Concluding and performing a contract: handling price requests, preparing commercial offers, accepting, producing and delivering orders, and settling payments.
  • Legal obligations: meeting tax, accounting and other obligations set by law.
  • Legitimate interest: improving the quality of service, keeping the website secure, preventing fraud and misuse, and protecting the Company's interests in legal disputes.
  • Consent (direct marketing): news, discounts and special marketing offers are sent only with the User's prior, voluntary consent.

3. How long data is kept

Data is kept only for as long as is necessary for the specific purpose:

  • Contractual and financial data: kept for the mandatory period set by current tax and accounting legislation;
  • Data collected for marketing: kept until consent is withdrawn;
  • Other applications and requests: kept until the matter is resolved or the statutory limitation period expires, to protect the Company's legitimate interests.

When the period ends, the data is securely deleted or anonymised.

4. Sharing data with third parties

The Company does not sell or transfer Users' personal data. Data may be shared with third parties strictly as far as necessary:

  • Service providers: courier and transport companies (to deliver orders), IT and hosting providers, tax and accounting consultants;
  • Public authorities: in cases expressly provided for by the legislation of Georgia, or on the lawful request of an authorised body.

Every third party is obliged to keep the data confidential and secure.

5. Data security and limitation of liability

Print Palace uses reasonable technical and organisational measures to protect data from unauthorised access, loss, alteration or disclosure.

  • User responsibility: the User is responsible for the accuracy of the information they provide.
  • Third-party links: the website may contain links to third-party websites. The Company is not responsible for the content of those websites or for their privacy policies.
  • Force majeure and technical failures: the Company is not liable for loss or leakage of data caused by circumstances beyond its control (for example force majeure, a cyber attack, or failures of telecommunications or providers), provided it had taken all reasonable and mandatory security measures.

6. Your rights

Under the legislation of Georgia, the User (the data subject) has the right to:

  • receive information about the processing of their data;
  • request that incorrect, inaccurate or incomplete data be corrected, updated or completed;
  • request that processing be stopped, or that the data be deleted, destroyed or blocked (if it is processed unlawfully or there is no lawful basis for keeping it);
  • withdraw consent to direct marketing messages at any time, free of charge and without giving a reason.

Note: the right to deletion or to stop processing may be limited if the law requires the Company to keep the data, or if the data is needed to protect the Company's legal interests and rights.

7. Cookies

Our website uses cookies so that it works properly, to improve the user experience and for statistical analysis. You can restrict or disable cookies in your browser settings, although this may affect how some features of the website work.

8. Changes to this privacy policy

The Company reserves the right to amend or supplement this privacy policy at any time, at its own discretion or following changes in legislation.

The updated version takes effect as soon as it is published on the website. Continuing to use the website counts as acceptance of the updated policy.

9. Contact information

For questions or requests about personal data, or to opt out of marketing messages, please contact us:

  • Company: Print Palace LLC
  • Email: info@printpalace.ge
  • Website: https://www.printpalace.ge
+995 599 92 03 70